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Volgap: Revolutionizing your IT incident diagnostics

Discover how Volgap revolutionizes IT incident management by seamlessly integrating with your infrastructure tools. With real-time data centralization and the ability to develop new integrations within 15 days, Volgap ensures your IT team is always equipped with the most relevant and accessible information.
August 28, 2024
Operations
Volgap: Revolutionizing your IT incident diagnostics

In the world of IT, every minute counts. Even the smallest service interruptions can significantly impact a company's productivity. Volgap positions itself as an indispensable tool for IT teams, offering an innovative solution for incident management.

1. Why Volgap?

Volgap was born from a simple but crucial observation: IT support teams waste enormous time searching for information scattered across multiple consoles and systems. Whether it's finding out who owns an IP address, identifying a connection problem, determining which computer a user has, understanding how his last video conference went, or analyzing his network status, traditional tools impose unnecessary complexity. Volgap acts as a connector to all these complex tools and centralizes their data to offer a unique and simplified entry point, significantly reducing diagnostic time.

2. Key Features of Volgap:

a. Data Centralization: Volgap aggregates real-time information from various sources such as asset management systems, network consoles, identity databases, and more, and presents them in a unified interface.

b. Automated Searches: With Volgap, a simple query instantly retrieves complex information. This eliminates the need to open multiple consoles and navigate through complicated interfaces.

Example: If you search for jtaylor@volgap.com, you will find information on:

  • James Taylor's Active Directory profile
  • His Azure Active Directory or Google Workspace profile
  • His devices in Microsoft Intune or Landesk
  • His IP addresses in Efficient IP or Infoblox
  • The Wi-Fi access point he is connected to in your Cisco or Juniper Wi-Fi controller
  • The Cisco or HP switch port he is connected to
  • His recent Microsoft Teams or Google meetings
  • The traffic generated by his devices blocked by the Fortigate or Palo Alto firewall
  • The URLs he attempted to access blocked by Cisco Umbrella or Zscaler

And all this in under 15 seconds!

Note: If you perform another search using James Taylor’s IP address instead, you will retrieve the same information, but it will be presented in a different order.

c. Module Health Evaluation: Volgap provides real-time health diagnostics for each infrastructure module. This allows support teams to quickly identify failing components and take appropriate action.

Examples:

  • The Microsoft Intune module could report a synchronization issue leading to non-compliance on a computer or phone.
  • The Active Directory module could report an expired password.
  • The switch module could report a significant number of errors on a port.
  • And more.
  • Improved Escalation: By providing all relevant information from the first level of support, Volgap ensures that escalated tickets are complete and accurate. This reduces the need for back-and-forth and accelerates incident resolution. No more calling back users who are unavailable because the ticket lacks information!

d. Improved Escalation: By providing all relevant information from the first level of support, Volgap ensures that escalated tickets are complete and accurate. This reduces the need for back-and-forth and accelerates incident resolution. No more calling back users who are unavailable because the ticket lacks information!

3. A Simple and Intuitive Interface:

Volgap stands out with an interface designed to be both simple and effective. The goal is to minimize the learning curve for teams while providing quick and direct access to the information they need. The interface is streamlined, with clear navigation options and a layout that prioritizes critical data.

Every feature is accessible in just a few clicks, allowing users to focus on resolving incidents rather than getting lost in complex menus.

4. Extensive Integrations:

Volgap integrates seamlessly with a wide range of infrastructure tools, including Active Directory, Azure Active Directory, Google Workspace, Cisco, Fortinet, and many others (https://www.volgap.com/integrations). This extensive integration ensures that all necessary data is readily available for diagnostics and incident management.

But we don’t stop there. If there is an integration you need that Volgap doesn’t currently support, our team is committed to developing it within 15 days, provided the system has a publicly accessible API. This flexibility ensures that Volgap continues to evolve with your needs, providing the support your IT team requires.

5. The Concrete Benefits of Volgap:

  • Time Savings: Volgap allows you to reduce the time needed to obtain critical information by tenfold, going from 10 minutes to less than 1 minute.
  • Cost Reduction: By optimizing diagnostic time and improving team efficiency, Volgap directly contributes to reducing support-related costs.
  • User Satisfaction: With faster and more effective incident resolution, end users see their issues resolved in record time, which improves their satisfaction and reduces frustration caused by prolonged wait times.

Ready to take your IT incident management to the next level? Discover how Volgap can streamline your processes and enhance your team’s efficiency. Visit www.volgap.com today to learn more and request a demo!